I am experiencing connectivity issues with my Mercedes-Benz Head Unit

For some Mercedes-Benz vehicles, device settings need to be adjusted to match the vehicle. For Mercedes-Benz vehicles equipped with MBUX (2020+) touch display, please use the settings below. Also, for Mercedes-Benz vehicles that do not support touch (pre-2020), refer to the settings below if the default connection is not possible.
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Please try the following steps:
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1. Connect the AAwireless device to the vehicle's data port.
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2. Press the Mercedes-Benz vehicle's home button, go to "Connect," and select Android Auto.
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3. Choose the bottom USB device, then agree to the privacy policy.
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• If the USB device does not appear, wait until the device is connected, and once it is visible, click on it.

• After the above steps, if the product is still not connected, check the product LED and follow the appropriate steps based on the color and response (blinking blue/ blinking green) through our companion app. troubleshooting.
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If you need additional assistance, please go through the troubleshooting steps in the companion app to contact support or use the contact modal in the FAQ-page.

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